PRIVACY NOTICE

Last Updated: June 15, 2026

Wirespan Inc. reserves the right to update, revise, or modify this Privacy Policy at any time and for any reason. The date of the most recent revision is shown above. If we make material changes to how we handle your personal information, we will notify you by updating this page and, where appropriate, by email to the address on file with your account. Your continued use of any Wirespan service following the posting of changes constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically.

This Privacy Notice describes how Wirespan, Inc. and our subsidiaries (“we,” “us” or “Wirespan”) protect the personal information of our customers and visitors who use our websites, mobile applications, products or services (collectively, our “Users”). This Privacy Notice provides details about how your personal information is collected, shared, and used by us, as well as an explanation of the data rights you may have in that personal information. To learn more about our Wirespan policies visit: https://www.wirespan.com/policies/. This Privacy Notice applies to all Wirespan websites, emails, platforms, brands, products, services, and mobile applications (collectively, the “Services”). This Privacy Notice does not cover how our Users may use or share data that they collect using our Services.

CATEGORIES OF INFORMATION WE COLLECT ABOUT YOU

In the course of your use of the Services, we obtain the following information about you as described below.

INFORMATION YOU VOLUNTARILY PROVIDE TO US

• We collect the following information from you when you provide it to us:
• Information that you provide prior to and during any registration process, including in connection with a co-branded offer (such as your name, company name, email address, phone number, billing address or credit card information, geographic location, and industry).
• Information you provide when you call or email us, for support or otherwise, or when you use our products or Services such as through email, phone calls, or screen sharing services.
• Payment information, including credit card data and billing address, when you purchase some of our Services.

INFORMATION WE COLLECT ABOUT YOUR USAGE AND DEVICES

We collect data relating to your online activity on our websites, including the following:

• Your IP address, browser type and version, geographic location, and operating system version. Any device or other method of communication you use to interact with our Services including device identifiers.
• How you got to our Services and any links you click on to leave.
• Pages you view including your interactions with any videos we offer.
• When you update your information, communicate with us, or order new Services.
• Metadata about your use of our Services and emails we send to you (including clicks and opens).
• Metadata about how your customers, contacts, and users interact with the Services we provide you.
• Issues you encounter requiring our support or assistance.

We store the data we collect in a variety of places within our infrastructure, including system log files, back-end databases, and analytics systems.

INFORMATION WE ACQUIRE FROM SOCIAL MEDIA

• We collect information (such as your name, social media account name, and email address to pre-populate our sign-up form) from third party social networking sites when you use your social network credentials to log into some of our Services.
• You can control the level of privacy settings you have in place at the social networking site. Find out more at the social networking site you use.

INFORMATION WE ACQUIRE FROM OTHER SOURCES

We also collect the following information from other sources:

• Information you provide to us at seminars or to our partners.
• Information you provide to us in surveys.
• Information that is publicly available.
• Information you consent to us receiving from third parties.

We may collect and store demographic information (such as your zip code, gender, date of birth, and/or age), and use this data to tailor your experience on our websites, ensure you are at least 18 years of age to make purchases, provide content that we think you might be interested in, perform general improvements to the websites, and display the content according to your preferences. Such demographic information may be shared with partners, market researchers, and other third parties on an aggregate and non-personally identifiable basis. No personally identifiable information will be linked to such aggregated demographic information that is shared with third parties.

We also collect information that you may provide during your telephone conversations with us, which we may monitor or record.

We may combine any information we collect about you with other information we have about you to help us update, expand, and analyze our records, identify new customers, and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.

HOW WE USE YOUR INFORMATION

We use the information we collect, both on its own and combined with any other information we collect about you, for the following business and commercial purposes:

• To provide the requested Services to you.
• To provide you with useful content.
• To ensure the proper functioning of our Services.
• To offer and improve our Services.
• To provide you with requested information or technical support.
• To facilitate your movement through our websites or your use of our Services.
• To do a better job of advertising and marketing our Services (subject to your consent where required by applicable law).
• To advertise and market third party products and services (subject to your consent where required by applicable law).
• To diagnose problems with our servers or our Services.
• In connection with our security and compliance programs.
• To administer our websites.
• To communicate with you.
• To create directories (only when you explicitly ask to be included).
• To bill for Services.
• To target current or prospective customers with our products or Services through online advertisements served on third-party sites by third-party vendors, such as Google (subject to your consent where required by applicable law).
• To assist us in offering you a personalized experience or otherwise tailor our Services to you.
• As otherwise described in this Privacy Notice.

Payment information that you provide to us, including credit card data, will only be used to facilitate payment for the Services.

We also use recorded telephone conversations for quality control purposes, to train our employees, and for our own protection.

SHARING WITH PARTNERS

When we share your personal information with certain third-party partners, including marketing and advertising partners, that information includes your name, email address, and other information enabling partners to:

• Assist you in using our Services.
• Contact you with offers, services, or products that may be of interest to you.
• Provide you with their products or services.

Our partners may use cookies, web beacons, pixels, tags, scripts, device recognition, and similar technologies in order to provide you advertising based upon your browsing activities and interests.

If you are located in a jurisdiction where such sharing requires your permission, we will only do so with your consent. Please note that if you access our Services through a tool that hides your location, such as through a virtual private network, you may not receive our request for permission because we were not able to identify you as being located in a jurisdiction where your permission is required.

Further, our partners are prohibited from using your contact information for any purpose beyond those set forth above without your consent. We will not provide our partners with your credit card information.

In the event we collect information from you in connection with an offer that is jointly presented by us and a partner, we will let you know who is collecting the information and whose Privacy Notice applies, as well as any options you may have regarding use of your information.

SHARING WITH THIRD PARTY SERVICE PROVIDERS AND VENDORS

Occasionally, we enter into contracts with carefully selected third parties to assist us in servicing you (for example, providing you with customer service, fraud detection and deterrence, or access to advertising assets and providing us with information technology and storage services) or to assist us in our own marketing and advertising activities (including providing us with analytic information and search engine optimization services). Our contracts with third parties prohibit them from using any of your personal information for any purpose beyond the purpose for which it was shared.

If you purchase a product or service from a third party through one of our brands, we will pass your personal information to such third party in order for them to fulfill your order.

We also share non-personal information with certain third parties, including the media, industry observers, marketing and advertising partners, vendors, customers, potential customers, or partners.

Our third party service providers and vendors may use cookies, web beacons, pixels, tags, scripts, and similar technologies in order to provide you advertising based upon your browsing activities and interests. For information about how to manage cookies, please see the Cookie Settings option below.

SHARING WITH RESELLERS AND PRIVATE LABEL PARTNERS

As it relates to Wirespan’s trusted resellers and private label partners (collectively, “Resellers”), Wirespan may process customer Personal Data on behalf of Reseller. In such cases, Reseller is the data controller and Wirespan is the data processor and each party’s obligations will be outlined in the Reseller Agreement between the parties. In the event of a data subject access request sent by a third party to a Reseller, Reseller will make a similar request to Wirespan by contacting us at privacy@wirespan.com.

CORPORATE REORGANIZATIONS

If we are involved in a merger, acquisition, a sale of all or a substantial portion of our assets, or other similar sale transaction, your information will be transferred as part of that transaction. We will notify you by email and/or a prominent notice on our website of any such transfer and any choices you may have regarding your information.

AUTHORIZED USERS

All users authorized by you to have access to your account can view personal information stored in the account. A primary account holder can view personal information saved in subaccounts to which they have authorized access. We share information about authorized users only for legitimate purposes consistent with this Privacy Notice, including servicing your account and marketing products and services to you.

LEGAL PROCESS

If legally required to do so, or if we have a good faith belief that such disclosure is reasonably necessary, we may disclose your personal information to courts of law, public authorities (including to meet national security or law enforcement requirements), and other relevant third parties, such as internet service providers, to conduct an investigation, respond to a third party or law enforcement subpoena or court order, to bring legal action, prevent harm to others, or pursue other relief when you or a third party are or may be:

• Violating our terms and conditions of use.
• Causing injury or other harm to, or otherwise violating the property or other legal rights, of us, other users, or third parties.
• Violating federal, state, local, or other applicable law.

To the extent we are legally permitted to do so, we will notify you in the event that we are required to provide your personal information to third parties in connection with a subpoena, as required by law, court order, or other government or law enforcement authority or regulatory agency (including ICANN) in order to enforce or apply our Services Agreement or other agreements.

SECURITY

The transmission of information via the internet, email, or text message is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted through websites or over email; any transmission is at your own risk. Once we have received your information, we will take appropriate technical and organizational measures to safeguard your personal information against loss, theft, and unauthorized use, access, or modification.

When we collect financial account information, such as credit card numbers, we protect its transmission through the use of encryption such as the Transport Layer Security (TLS) protocol.

TRACKING TECHNOLOGIES AND ONLINE ADVERTISING

We use cookies, web beacons, pixels, tags, scripts, and other similar technologies in the course of our business. These technologies help us improve your experience on our website, serve relevant advertising, and analyze usage. You can manage your cookie preferences using the Cookie Settings option at the bottom of this page.

CHOICE / OPT-OUT

MARKETING COMMUNICATIONS FROM US

We will need to contact you directly or through a third party service provider as necessary to deliver transactional or service-related communications regarding products or Services you have signed up for or purchased from us. We will also contact you with offers for additional services if you have given us consent to do so or we are permitted based on legitimate interests. You do not need to provide consent to receipt of marketing communications in order to receive our Services.

EMAIL

You always have the opportunity to opt out of our marketing communications with you or change your preferences by following a link in the footer of all non-transactional email messages from us or by emailing us at privacy@wirespan.com.

Some communications from us are considered transactional or service communications (for example, important account notifications and billing information). You agree to receive these transactional and service communications as a condition of the Services that we provide to you. You must cancel your accounts for all Services if you do not wish to receive any transactional or service communications from us. You may still receive marketing communications from us even after you cancel your account unless you also opt out of our marketing communications as described above.

PHONE, TEXT (SMS) MESSAGES, AND POSTAL MARKETING

If you have given your consent for us to send you email, phone, or SMS marketing, or if you have provided us with your postal address, we will use the personal data you give to us to contact you from time to time. If you register on the Site, you can choose to provide your consent to receive marketing communications by e-mail, phone and/or cell number (including use of automated dialing equipment and/or pre-recorded calls), text (SMS) message, social networks, or any other means of communication that your device may be capable of receiving. If you do not want to receive postal or electronic communications, you may withdraw your consent at any time by clicking the link in a communication or emailing us at the address provided below. You do not need to provide consent as a condition to purchase our products or services.

COOKIES

For information about how to manage and opt out from cookies, please use the Cookie Settings option available at the bottom of this page.

INFORMATION FROM THIRD PARTIES

To manage the information we receive about you from a social networking site or other third party (if applicable), you will need to follow the instructions from that party for updating your information and changing your privacy settings, where available. The information we collect is covered by this Privacy Notice and the information a third party collects is subject to the privacy practices and notice of that third party.

UNAUTHORIZED ACCOUNTS

If an account or profile was created without your knowledge or authorization, please contact customer support to request removal of the account or profile.

RETENTION OF PERSONAL INFORMATION

We retain your personal information to provide Services to you and as otherwise necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We will retain your personal information for no more than seven years following the date on which you terminate your use of our Services, or for as long as required to comply with our legal obligations, resolve disputes, and enforce our agreements. Following this period, we will delete or anonymize your personal information unless a longer retention period is required or permitted by applicable law. If you have any questions about how long we will keep your specific data, please contact privacy@wirespan.com.

HOSTING ACCOUNT DATA

For clients who use Wirespan’s hosting services, the following additional terms apply to data stored within your hosting account:

Account Data vs. Personal Information: Content stored within your hosting environment, including website files, databases, email data, and application data, is your data and remains your property. Wirespan does not claim ownership over content you store within your hosting account. Wirespan accesses hosting account data only as necessary to provide, maintain, secure, and troubleshoot the Services.

Automated Backups: Wirespan operates automated server-level backup infrastructure as a convenience feature of the hosting environment. Backup data is not guaranteed to be available, complete, or restorable at any time. Clients are solely responsible for maintaining their own independent backups of all hosting account data. See the Hosting Services Agreement for complete backup terms.

Data Upon Account Termination: Upon cancellation or termination of a hosting account for any reason, clients are solely responsible for retrieving and preserving their own data prior to or at the time of termination. Wirespan may permanently delete all account data, including website files, databases, email, and configurations, at any time following the effective date of cancellation or termination and has no obligation to retain or provide access to such data after the account is closed.

Security of Hosted Data: While Wirespan maintains security measures at the server and infrastructure level, we cannot guarantee the security of data processed or stored within client-managed applications, themes, or plugins. Clients are responsible for the security practices of software they install and manage within their hosting accounts.

YOUR RIGHT TO CONTROL HOW YOUR PERSONAL INFORMATION IS USED

You have the right to make requests regarding your personal information. You can:

• Ask us to access (and provide information on how we use and how we share), update, remove, restrict, or correct your personal information.
• Ask us to identify what personal information of yours has been shared.
• In certain circumstances, receive or (if technically feasible) ask us to provide your personal information to a third party, in a structured, commonly used, and machine-readable format, although we will not provide you with certain personal information if to do so would interfere with another individual’s rights or where another exemption applies.
• Object to marketing at any time by contacting us at privacy@wirespan.com.
• Withdraw your consent to process your personal information in circumstances where we are relying on your consent as our basis for processing. You can withdraw your consent at any time by emailing us at privacy@wirespan.com.

You can view or change the personal information you have provided us by submitting a request through your online account manager or by contacting us at privacy@wirespan.com.

Please note that some rights only apply in certain circumstances or to certain information, and some exceptions may apply. More information about your rights as a resident of California is available here.

THIRD PARTY LINKS AND INFORMATION COLLECTION AND USE BY OUR USERS

Some of our Services provide links to other websites. Because we do not control the information policies or practices of these third party sites, you should review their privacy policies to learn about how they collect and use personal information and direct any concerns to the site administrator of that website.

CHILDREN

Our Services are not directed to persons under 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian of such a child and become aware that your child has provided personal information to us, please contact us as described in this Privacy Notice and we will take reasonable steps immediately to remove any such information.

NOTIFICATION OF CHANGES

We reserve the right to modify this Privacy Policy at any time. When we make changes, we will update the “Last Updated” date at the top of this page. For material changes to how we collect, use, or share personal information, we will provide notice by email to the address associated with your account and/or by a notice posted at https://www.wirespan.com/ at least 14 days before the change takes effect. Your continued use of any Wirespan service following any posted change constitutes your acceptance of the revised Privacy Policy.

CONTACT US AND COMPLAINTS

If you have any questions about this Privacy Notice or our data handling practices, or you wish to make a complaint, you may contact us at privacy@wirespan.com or by regular mail at:

Wirespan Inc.
617 Stokes Rd.
Suite 4-286
Medford, NJ 08055
U.S.A.
Phone: (732) 853-8858
Attn: Data Privacy